Send or resend validation emails

Once a parent goes through the necessary steps to create an account, Aspen automatically sends an email asking them to confirm their email address. Aspen system administrators can resend this email as a reminder to people who either did not validate yet or called saying they never received the email.

  1. Log on to the District view.
  2. Click the Admin tab.
  3. Click the Users side-tab.
  4. Click the Filter menu Filter icon. to select Self Created. This ensures that you are viewing accounts created through self-serve account creation.
  5. On the Options menu, click Send Validation E-mails. A mass email pop-up appears.
  6. Notes:

    • You can remove a recipient by clicking the X next to their name, but you cannot add recipients to the list.
    • You have the option of editing the message text. However, do not change anything inside brackets, such as {USER}, as this text will be dynamically updated for each recipient.

  1. Click Send.

Once a user verifies their email address, a date appears in the Email Verified Date field. An Aspen system administrator can then act to enable the user account.

Note: You might have to change your field set for the Email Verified Date field to appear. Users who have not yet verified their email address will not have a date set in this field. See Create or Edit a Field Set.